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Service Contract

Just like with any business deal, there are also terms and conditions applicable when I design your website for you.

Although I absolutely love designing websites, this is also a business and time is in essence money.When I take on new projects, I make sure that I will have X amount of time to dedicate to the design and development of the website. Therefore, I do require new clients to adhere to agreed upon timelines with regards to payments and supplying me with their website content.

I pride myself on completing projects on time as promised to the client and hate having to constantly beg a client for content for his/her site, just so that I can complete his/her site within the promised time frame. I go out of my way to accommodate my clients needs, but more often than not, clients think nothing of making me wait for content and or payments. In light of this, I have decided to add a "Service Contract" to this website. All clients will be required to sign this Service Contract upon accepting my quotation and before payment of the required 50% deposit.

Service Contract

This agreement sets out the standard Enigma Designs Service Agreement, which is designed to maximize the efficiency and quality of service for all its clients, and contemplates industry-standard legal provisions.

Enigma Designs shall hereafter be referred to as ("The Provider"), and the authorized person/ company/ entity mentioned above. The Duly Authorized Person/ Company/entity/signatory mentioned above shall hereafter be referred to as the "User".

This Agreement is Between:
Enigma Designs ("The Provider") and _____________________________(The "Client")


Enigma Designs is a web design and development provider, and its services are provided to its clients (You; Your) subject to compliance with the following terms and conditions (this Agreement).


Use of Enigma Design's Services, indicates Your acknowledgement that You have read and understood this Agreement, and that You agree to be bound by it.



   1.1. This Agreement shall commence on the date that the provision of the Services are first made available to You, and shall endure for an indefinite period thereafter, on the same terms and conditions as set out in this Agreement, until terminated by either Party giving the other Party 30 days prior written notice.

   1.2. This Agreement shall be deemed to have been concluded in Johannesburg, South Africa, by Enigma Designs's acceptance of Your offer on the terms and conditions as provided in this Agreement.

   1.3. By making use of the Services, You acknowledge that You have read, understood, and agree to be bound by this Agreement.



In consideration of the services to be performed by Enigma Designs hereunder, the following are the Payment Terms & Conditions.

   2.1. Upon achievement of the various stages of development that require an additional payment to be made to Enigma Designs, Enigma Designs shall notify the Client via email and/or telephonically, that such stage of development has been reached and shall deliver such deliverables that corresponds to that  stage of development to the Client, together with an email notification for the amount due at such    stage of development.

   2.2. The Client shall make payment on such invoice within 7 days after receipt of such email   notification.

   2.3. Enigma Designs reserves the right not to continue development of said website until payment is    made.

   2.4. Should the Client delay payment, then any and all Time Schedules for the website will automatically become obsolete.

    * A 50% deposit is required upon commencement of the development process.
    * Remainder of 50%,to be paid within 7 days after acceptance of template / layout / Design
    * Payment Terms are Cash on Delivery.
    * Any quotations are valid for 7 days from the date stated.

   2.5. Should the client want the website to "Go-Live" prior to a hand over or on completion from Enigma Designs or if the Client specifically would like the website to "Go-Live",the full outstanding payment will be deemed due immediately.  

   2.6. Should the Client require the login details to the "Administrator" section of the website in the case of a CMS website, Enigma Designs will not be held responsible / liable for any faults on the website as the Client will be deemed to have effectively taken over the website.

   2.7. Should Enigma Designs have completed their portion of the website and the Client has yet to furnish content, Enigma Designs may request that all outstanding monies be paid and the website will then only be completed when the Client furnishes Enigma Designs with the respective content.

   2.8. Should the client "Sign off" on the job via email or via telephone, the website will be deemed completed and all will immediately be due. The Client has 7 days thereafter to inform Enigma Designs of any issues with the website, there after Enigma Designs cannot be held responsible.

   2.9. Should Enigma Designs not be personally hosting the Clients website, then immediately after the website has been uploaded on the Clients hosting service, will the website payment become due.

PLEASE NOTE: Enigma Designs will not be held responsible should the website be hacked in any shape of form.

  2.10.The parties acknowledge and agree that all expenses associated with the development process, including but not limited to payment of any licensing fees, software procurement, costs of purchasing graphics, photographs and other web content, materials, supplies, and all other elements of the website development shall be absorbed by the Client. These costs if any will be explained to the Client and should the client not agree to such costs the respective content etc above will not be purchased.

  2.11. In the event that this Agreement is terminated prior to completion of the Website, Enigma Designs shall be compensated for any and all work that has been completed prior to the date of termination. If no set price is given for work completed, Enigma Designs reserves the right to cost the work completed based on its standard hourly rate of R200 per hour, for any work completed prior to termination. This may include but not limited to the design of layouts / templates / graphics / Flash Animation.

  2.12. It is the Clients responsibility to pay all outstanding monies and supply all relevant website content to Enigma Designs, within the agreed upon time-frame. It is not the responsibility of Enigma Designs to supply content for said website. Enigma Designs reserves the right to take further action against the Client for the failure to pay any outstanding monies for the website design within the agreed upon time-frame.

  2.13. Following completion of the Website and final acceptance by the Customer and at Enigma Designs discretion for a period of 12 months after the Website is launched, The Client shall include a credit to Enigma Designs on all pages of the Website. The credit to Enigma Designs shall be designed and placed in a way that has form and substance that is reasonably acceptable to the Client. The credit shall also include a hypertext link to the Enigma Designs Website.



   3.1. Enigma Designs will consider offering a partial refund based and calculated according to clause number "3.2" below,provided Your written request for termination is received within 7 days of its receipt of Your initial order. The onus is on You to ensure that Enigma Designs receives Your termination request.

   3.2. Any cost(s), which Enigma Designs may have incurred directly or indirectly as a result of the initial order,are non-refundable. Such items include without limitation domain name(s) registrations,hosting fees paid, man-hours, and traffic volume.

   3.3. Refunds will be made by electronic bank transfer to a legitimate bank account. If You have any questions regarding our refund policy please call +27 083 3067971, or e-mail Your question to enigmadesignssa@gmail.com.



By using "The Provider’s" web design and web development services,you agree to the following terms and conditions:


     1. The "Quotations" sent out by Enigma Designs are general quotations and do not include any specific coding customizations unless specified in the quotation. Any "Custom Development" will be specified to the Client and the Client will have the opportunity to reject the "Custom development" Should the Client reject such quotation no "Custom Development" will be included in the website development.
     2."Website Content" shall include all content to be included in the Website, including but not limited to textual materials, logos, photographs, sound files, databases, video files and other Website content All "Website Content" required to be included in the Website as described in the specifications, but excluding those items that shall be the responsibility of the Client to supply.

     3.Logo files & photographs shall be supplied in the following formats: GIF / JPEG / PNG / BMP, written text shall be in Microsoft Word or Notepad format,video files shall be in .AVI, .MOV, .FLV, MPEG format, and sound files shall be in Mp3 file format.PLEASE NOTE: NO image or text content in pdf format will be accepted.

     4.The Client shall be responsible for delivering all Website Content,except for those items that Enigma Designs has specifically agreed to create. Client to supply all Content (in format above) as well as all Meta tags & Meta Keywords for all website pages created by Enigma Designs. Should the Client not supply the respective information, Enigma Designs will insert "Global Keywords & Meta Tags" but will not be held responsible should these not be suitable for the Client.

     5. It is the responsibility of the Client to “proof read” ALL content supplied, Enigma Designs does not and will not proof read any content and everybody has their own writing styles.

     6. Enigma Desigs shall use its reasonable efforts to meet the completion schedule if such schedule is agreed upon. However, the Client acknowledges and agrees that any changes or deviations in the specifications, site plan, mock-ups, graphics, or any other element of the Website and Client delays in fulfilling Client’s responsibilities, including delivering Site Content and promptly reviewing and commenting on completed work, will all lead to delays in the completion schedule. Enigma Designs will not be held liable in any way should any delays be from the Client.

PLEASE NOTE: As per item number "2.7" detailed in the Payment Terms & Conditions above,should Enigma Designs have completed their portion of the website design and the Client has yet to furnish content, Enigma Designs may request that all outstanding monies be paid in full and the website will be then only be completed when the Client furnishes Enigma Designs with the respective content. Should the Client cause the above mentioned delays,then any and all Time Schedules given or quoted for the website completion, will automatically also become obsolete.

  7. Client shall have a period of 7 days following delivery of the final Website during which the Client may engage in testing of the Website. The Client shall notify Enigma Designs no later than the 7 days following delivery of any items contained in the Website that do not conform to specifications or are not working. In the event that the Client does not so notify Enigma Designs within the 7 day period, the Client shall be deemed to have accepted the Website in all respects.
Proof reading

It is the responsibility of the Client to “proof read” ALL content supplied, DiaMatrix does not and will not proof read any content and everybody has their own writing styles.



   1. You hereby confirm and warrant that You are the owner of, or are otherwise authorised or entitled to use a trade or service mark associated with any domain name(s) used or applied for and used in conjunction with the Services.
   2. You warrant that Your application for, and where applicable, use, of a domain name(s), in connection with the Services, will not infringe the rights of any other person(s), whether in statute or at common law.
   3. You indemnify Enigma Designs and hold it harmless against any and all claims or losses arising out of any action brought by a third party whose rights in respect of a logo, business name or trade mark have been infringed by You.
   4. If You request that Enigma Designs registers domain name(s) for and on Your behalf, You acknowledge that:
         1. Enigma Designs does not guarantee that the domain name(s) you request
            is/are available for registration, or that the use of such domain
            name(s) will not infringe any third party rights;
         2. Enigma Designs is not a domain name provider, but a mere third-party
            agent acting on your instructions, to the extent that those
            instructions are possible and lawful;
         3. The registration of the domain name(s) and its/their future
            availability and use is subject to the terms and conditions of use of
            the domain name(s) provider;
         4. The registration and maintenance of the use of the domain name(s)
            may be subject to Alternate Dispute Resolution procedures here and
            internationally, and you acknowledge that Your rights in and use of the
            domain name(s) may be subject to the determinations of juristic Panels
            constituted in accordance with the terms and conditions of such
            procedures, and
         5. Any fees and associated charges incurred in the process of applying
            for, renewal and maintenance of registration of the domain name(s) and well as for web             hosting, are non-refundable.



   Enigma Designs reserves the right to refuse or discontinue all or part of the Services at its sole discretion if You engage in any conduct or activity that Enigma Designs in its sole discretion believes violates any of the terms and conditions in this Agreement, or is detrimental to its interests hereunder.


   1. Under no circumstances shall Enigma Designs be liable to You or any third party for any direct, indirect, special, punitive, consequential or incidental loss or damage (including without limitation damage to property, business, or goodwill, or loss of profit, revenue or anticipated savings) that result directly or indirectly from Your use of or inability to use any of the Services provided, or for third parties' use of the Services, or Your or any third parties' reliance on or use of information, services, or products provided together with, on or through the Services, or that result from mistakes, omissions, network interruptions,deletion of files, errors, defects, delays in operation or transmission, or any failure of performance.

   1. You agree, without limitation or exception, to indemnify, defend, and hold harmless Enigma Designs from any and all liability, penalties, losses, damages, costs, expenses, attorneys' fees (on an attorney-and-own-client costs scale basis), causes of action or claims caused by or otherwise resulting indirectly from Your use of the Services which causes damage, either to You, Enigma Design, or any other third party.
   2. This indemnification extends to all issues associated with Your website development and design, including but not limited to domain name(s) selection and web site content.



   1. You warrant that all information provided by You to Enigma Designs, including without limitation all Your identification and contact information, is true and correct.



   1. Pre-Contractual Negotiations: This Agreement supersedes any written, electronic, or oral communication You may have had prior to the conclusion of this Agreement with Enigma Designs or any agent or representative thereof, and this Agreement constitutes the complete and total Agreement between the Parties.
   2. Acting as Principal: Each Party warrants that, in entering into this Agreement, it acts as a principal and not as an agent for any undisclosed principal.
   3. Unilateral Amendment: Enigma Designs shall be entitled to unilaterally amend the terms of this Agreement insofar as they relate to the applicable charges from time to time.
   4. No Variation: Subject to the aforegoing provision, no acceptance by You of information offered by Enigma Designs, its agents or employees, shall constitute an agreement expanding or diluting the terms and conditions of this Agreement, unless such offer and acceptance is explicitly intended to vary this Agreement in an addendum, and is signed by an authorised representative of Enigma Designs.
   5. Indulgence: An indulgence granted by either Party shall not constitute a waiver or abandonment of any of that Party's rights in this Agreement, and that Party shall not be precluded from exercising any right against the other Party which may have arisen in the past, or which may arise in the future.
   6. Waiver: A waiver by either Party of any provision of this Agreement shall not be binding against that Party unless expressed in writing and signed by the Party giving it, and in that event such waiver will only be effective in that specific instance and for that specific purpose.
   7. Assignment: You will not be entitled to cede or assign this Agreement or any part thereof without the prior written consent of Enigma Designs, and this Agreement shall be binding on Your respective successors and assigns.


Signed on this day ____________(date) in_______________(City)

Your Name:______________________(Client)

Your Signature:__________________________